General Conditions - ThaiParadise.com
ThaiParadises.com offers a variety of tours, tickets and services (“products”) through its website (www.thaiparadises.com) and our representatives.
Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Thaiparadises.com.
Unless otherwise stated, purchases made through ThaiParadises.com or any ThaiParadises.com-affiliated website are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of ThaiParadises.com
Terms of Use
User Accounts
Content
Product Validity, Modifications & Amendments
Pricing & Inclusions/Exclusions
Payments & Cancellations
Payment Processing
Private Tour Guides
ThaiParadises.com Member-Only Deals
ThaiParadises.com Vouchers
ThaiParadises.com Gift Certificates
Passports, Visas & Insurance
Disclaimers & Limitations of Liability
Restrictions on Use
By using ThaiParadises.com website, you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use ThaiParadises.com.
ThaiParadise.com Thailand may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by ThaiParadises.com . Your continued use of ThaiParadises.com website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use ThaiParadises.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of ThaiParadises.com content requires the prior written permission of ThaiParadises.com
You agree to use ThaiParadises.com and ThaiParadise-affiliated websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of ThaiParadises.com.
Your use of ThaiParadises.com or any ThaiParadise-affiliated sites is intended for personal, noncommercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by ThaiParadises.com.
You can contribute to the site in a number of different ways, including writing reviews, uploading photos, filling out your public profile, and rating other users' contributions (your "Content").
We may use Your Content in a number of different ways, including displaying it on the site, reformatting it, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms ("Other Media"). As such, you hereby irrevocably grant us permission to use your Content for any purpose. You also irrevocably grant the site's users and the users of any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.
You alone are responsible for your Content. You assume all risks associated with your Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your Content as described herein. You may not imply that your Content is in any way sponsored or endorsed by ThaiParadise.com.
You may expose yourself to liability if, for example, Your Content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
We may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content.
ThaiParadises.com and its affiliates may display advertisements and other information adjacent to or included with your Content on the Site and Other Media. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
Product Validity, Modifications & Amendments
All products, tours and services offered by ThaiParadises.com are valid as per the dates displayed at ThaiParadises.com or any ThaiParadises.com-affiliated website. ThaiParadises.com is not responsible or liable for any information that it does not directly provide.
All requests for modifications/amendments must be directed to the ThaiParadises.com Customer Care Team who will process the request.
ThaiParadises.com does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than thirty (30)working days ahead of your confirmed travel date.
It is not possible to change or modify a special event, theater or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; ThaiParadises.com cannot guarantee the success of any date-change request.
If you request a date change within thirty (30)working days or less of your confirmed travel date, ThaiParadises.com will attempt to honor your request; however changes made thirty (30) days or less from your original working days before travel date may attract an additional fee.
If you make a purchase using a ThaiParadises.com promotion code, or if you accept a discount or special-offer price during the ThaiParadises.com checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. ThaiParadises.com may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However ThaiParadises.com reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, ThaiParadises.com reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at ThaiParadises.com or through ThaiParadises.com-affiliated websites, at any time, for any reason.
In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.
Pricing & Inclusions/Exclusions
Prices listed on ThaiParadises.com and ThaiParadises.com-affiliated websites are per person, unless otherwise specified.
Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by ThaiParadises.com .
Price quotations are subject to change without notice, until a booking has been confirmed.
Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of ThaiParadises.com or ThaiParadises.com-affiliated websites.
Payments & Cancellations
ThaiParadises.com accepts the following credit cards: Mastercard and Visa.
There is 3% international credit card fee charge for processing credit or debit card payments.
Full payment by credit or debit card is required to make a reservation. Payment will be listed as ThaiParadises.com or NamkhongRiversidehotelandresort.com on the credit or debit card statement.
ThaiParadises.com keep the right to charge customers credit cards for Domestic/International flight tickets reservations directily by the Airlines or by other Travel agent /Tour company which supplied us the following service .
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
Canceling a booking with ThaiParadises.com can result in cancellation fees being applied by ThaiParadises.com , as outlined below. Additional fees may be levied by the individual supplier/operator (see your ThaiParadises.com Voucher for specific details). When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
Event, Attraction, Theater, Show or Coupon Ticket
These are non-refundable in all circumstances.
Gift Certificate
These are non-refundable in all circumstances.
Domestic flight tickets which are booked by ThaiParadises.com online/by email/by phone/by fax through our representative are NON REFUNDABLE tickets and dates change are NOT PERMITTED.
These are non-refundable in all circumstances.
Other Tour Products & Services
If you cancel at least 30 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee.
If you cancel between 30 and 15 calendar days in advance of the scheduled departure or commencement time, you will be charged a 100% cancellation fee.
If you cancel within 14 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee.
The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on ThaiParadises.com and ThaiParadises.com-affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.
ThaiParadises.com Member-Only Deals
ThaiParadises.com offers discounts and time-limited promotions, known as "Member Only Deals", to registered ThaiParadises.com users. You must have a ThaiParadises.com account in order to browse or book a Member Only Deal.
Member Only Deals are confirmed instantly upon booking and all sales are final.
If you cancel or amend a Member Only Deal, you will be charged a 100% cancellation fee.
Passports, Visas & Insurance
It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.
Restrictions on Use
You agree that you will not, and will not assist or enable others to:
use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the site;
use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
use the site to promote bigotry or discrimination against protected classes;
use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
use the site to submit or transmit pornography or illegal content;
use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;
attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses"); use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.
Liability--ThaiParadises.com CO., LTD is a registered Company in Thailand, here-under referred to as "the Company".In case of a problem / dissatisfaction regarding the quality of service of the order placed with Thai Paradise , whether the orders were carried out on-line and whether carried out with the help of one of our representatives , the customer undertakes to notify the Company as soon as the event has occurred or within 24 hours at the latest email address listed as Info- listed by our reservation confirmation docs ( info@thaiparadises.com ) and / or phone one of the numbers listed on the booking confirmation and a company representative will try to help as soon as possible .
Complaints which will be sent few days after returning to origin country will not be accepted .
Every conflict concerning the quality of service / reservations and / or related to, directly or indirectly, the parties will attempt to reach a satisfactory solution . scenario comes to pass if no satisfactory solution to resolve the conflict will be subject to the exclusive jurisdiction of a court in Chiang Mai, Thailand.
The Company is traval company which also act as intermediary between hotels, airlines and transport companies providing services. Therefore the company is not responsible in case of dissatisfaction regarding the quality of service, loss, injury, damage that could happen to the client, including those occurring outside the tours or programs. Any loss or additional expenses incurred due to delays, accidents, natural disasters, political actions or government restrictions, must be borne by the clients. The handling of baggage is at the client's risk throughout the tour. Our programs, itineraries, services and prices, are established and based on a certain date, and therefore subject to change without notice, before or during the tour. We reserve the rights to provide other hotels/tours/flights in case of non-availability.Clients are responsible for obtaining relevant visas and documents to enter legally the country. It is the client's own responsibility to meet our staff/guide or his representative, at the time and date agreed and mentioned in our final tour confirmation.Safety--Due to the nature of most of our adventure tours, participants must be aware of the hazards which may be associated with the activities. Therefore we strongly recommend that you carry your own insurance. Participants are responsible for loss or damage of provided equipment. Participants agree to accept the authority of the guide/tour leader throughout the tour.Deposit / payment--First step, following receipt of your booking request, we state the tour availability Participation in a tour will be confirmed to participants after reception of booking deposit only. No deposit means no firm booking. Deposit must be received by the Company at least 15 days before the tour or services begin.Deposit is not refundable, as it will cover our booking fees and expenses. Hotels,tours,flights Payment instructions and details will be sent by email. we require advance full payment. Payment can be made by bank transfer or by credit card. We welcome Visa & MasterCard.Cancellation--In case of cancellation by the client(s), the Company will retain or invoice the full deposit amount of required services. On the Company's side, once we have received a deposit, there is little reason that we should cancel a tour, however the Company reserves the right to cancel any trip at any time, in such case all payments/deposit already made will constitute full settlement with the participants
Hotel reservations - hotels commitment is for the room typ which was booked incl breakfast but can not commit to special requests such as which floor the room, what is the view from the window, a double bed / two single beds, connecting door/adjoining rooms and other various special requests.
Special requests are approved / not approved are subject to availability upon arrival at hotel`s check-in reception desk .
Limitation of Liability
Thai Paradise Limited is a Thailand tourism company with branches throughout Thailand.
We connect between customers and hotels and tourism services providers throughout Thailand.
We strongly advise check the web site of each hotel offered,get impressed by the pictures, read the full specification of the rooms as they are described on site and to get in hotel`s website the full information about hotel facilities.
Thai Paradise Inc. is not liable/responsible for any faults / changes / events or anything else that happens during your stay at the hotel / tour / Attractions / domestic flights and are the full responsibility of the hotel / tour company / Aattractions/ airlines for domestic flights in Thailand.
Thai Paradise Inc. is not responsible for the situation wheich customers don`t like or aren`t satisfied with the hotel / rooms / Facilities.
For this reason, we recommend carefully reading the hotel reviews on the Internet and view the full specifications and photos on site.
If you do not love the hotel can contact us and we will turn to the hotel requesting cancellation / change before the revised conditions listed above.
Thai Paradise Inc. is not liable to suffer delays and changes to the schedule of domestic flights and is not liable for the cancellation of domestic flights by the airline.
We encourage you to review and approve the domestic flights before us 24-48 hours before the flight.
Hotels cancellation requests - Hotels cancelation request which are booked by Non Refundable terms there will be no reund to the clients since the moment of booking and paying.In the case of a request for cancellation of hotel booking( which were booked on refundable terms) over 30 working days before arrival date customers will get ful refund with deduction of 3% international credit card fee and other bank transfer expenses..
Hotels cancelation terms which are discussed betweeen our representative to the clients by phone/email will be mentioned in the vouchers too .
In case of cancellation of hotel booking less than 30 days of arrival the customer will be charged a minimum cancellation fee of 2 nights +3% international credit card fee + office expenses and other bank transfer expenses.
Hotels in Koh Tao and Koh Phangan charge full amount in case of booking cancellation and all payments which were made are non refundable. in case the cancelation request was made 30 days or less than 30 working days before check in date
Special dates such as local holidays in Thailand, high season start from 15/12 until 05/01 (every year) Hotels charge full cancellation fees without the possibility of refund in case of cancellation for any reason.
In additional to all the mentioned above All hotels reserve the right to charge full cancellation fee in case of cancellation Reservations request on check in date or after the check in date.
Refund policy-Tours Reservation deposits are non-refundable for any tourist services .Cancelation request should be abolished by early announcement of a minimum of 30 working days to be eligible for a refund, deducting our deposit fees and other costs such as banking fees and and credit card fees.
High season: During the high season there are some different cancellation policies for hotels booking
.Refund Policy--Tours Booking deposits are not refundable for any services.Tour arrangement services must be cancelled with advance notice of minimum 30 working days in order to be entitled to a refund, deducting our deposit fees.
High Season: During high season some tour or hotel reservations have a different refund policy, and this will be stated in your tour registration.
In case you decide to stop a tour for any reason during the tour or before the end of the pre-arranged program, no refund will be made for unused portions of the services or tour arrangements.Participant Agreement Participation in our programs implies the client's agreement to the above conditions and the paid deposit stands for proof of acceptance of our general conditions.