Frequently Asked Questions :

What is the recommendation about Trip insurence ?

Travel insurance is compulsory for all tours. All clients MUST be insured to cover personal accident, medical expenses, cancellation, curtailment, repatriation so on. Also, be aware that some activities such as trekking, bungy jumping or white water rafting may not be covered on your insurance policy. 
If you plan on doing any of these activities please purchase additional insurance. We recommend that you have a photocopy of this document, which you keep separate from the original.

 ThaiParadise

When do you meet our staff in Chiang mai ?Once you have all the details of your arrival day and time, please send us all the information by email and a representative of Thai Paradise will welcome you at CNX AIRPORT(Chiang Mai) and arrange for you free transfer to your hotel .

How do I make a reservation with ThaiParadises.com?After going through our website please click the "Book Now" link next to any tours which interest you. This will take you to the booking form, prefilled with data of the tours you are interested in so we can know more details about your needs, and will be able to provide you with accurate answers.You can also go straight to the booking form without selecting any tours to make a general enquiry or to request something tailored to your needs.When filling out the booking form, please provide as many details as you can.

What happens after I submit the booking form?Following the booking request, ThaiParadises.com Contact Travel will state tour availability or send another proposal. If the tour is confirmed on our side, we send you the trip registration, together with tour details and deposit and payment instructions .Contact Travel, the operator of ThaiParadises.com, will be your booking agent for all tours. ThaiParadise.com Travel Co. LTD., is fully bonded and licensed with the Tourism Authority of Thailand as an Inbound-Outbound Tour Operator, License 023/02298.

When will we receive an answer to our inquiry or booking request?Usually within 24 hours, our ThaiParadises.com Contact Travel online reservation staff will answer personally by e-mail.

Are all your reservation systems online and computerized?No, although we try to facilitate the reservation procedure using the Internet, ThaiParadises.com Travel is not a virtual booking office, but a full service travel agency with few branches in town. Our online department has office staff, who will communicate with you by e-mail. In this way we offer a personalized service through the Internet.

When should I send the booking deposit?Following confirmation of tour availability, and once you agree with the services and prices, you should make a deposit as soon as possible. This will guarantee no price change, and assure tour departure as agreed. Participation in a tour will be confirmed to participants only after reception of the deposit.The deposit must be received by ThaiParadises.com Co. LTD at least 5 days before the tour or services begin.Deposit is not refundable, as it will cover our booking fees and expenses.Deposit / payment For all services such as 1 day tours,flight tickets and for all hotel reservation, we require full payment in advance. Payment can be made by bank transfer or charged to a credit card. For your convenience we welcome American Express, Visa & MasterCard. Payment instructions and details will be sent with our tour/hotels and flights registration.

What if we need to cancel our tour or reservation?In case of cancellation by the client(s), ThaiParadises.com Co. LTD., will retain full deposit amount as per our General Conditions. On Contact Travel's side, once we have received a deposit there is little reason that we should cancel a tour; however Contact Travel reserves the right to cancel any trip at any time, in such case all payments/deposit already made will constitute full settlement with the participants.Participant Agreement Participation in our programs implies the client's agreement to the above conditions and the paid deposit stands for proof of acceptance of our general conditions.

What if I want more information?For more information, please contact us by E-mail,Online Chat and phone call.

General Conditions - ThaiParadise.com

ThaiParadises.com offers a variety of tours, tickets and services (“products”) through its website (www.thaiparadises.com).
By using ThaiParadises.com website, you agree to be legally bound by these terms, which shall take effect immediately.  If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use ThaiParadises.com.
ThaiParadise.com Thailand may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by ThaiParadises.com . Your continued use of ThaiParadises.com website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use ThaiParadises.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of ThaiParadises.com content requires the prior written permission of ThaiParadises.com

Liability--ThaiParadises.com CO., LTD is a registered Company in  Thailand, here-under referred to as "the Company".The Company is traval company which also act as intermediary between hotels, airlines and transport companies providing services. Therefore the company is not responsible in case of loss, injury, damage that could happen to the client, including those occurring outside the tours or programs. Any loss or additional expenses incurred due to delays, accidents, natural disasters, political actions or government restrictions, must be borne by the clients. The handling of baggage is at the client's risk throughout the tour. Our programs, itineraries, services and prices, are established and based on a certain date, and therefore subject to change without notice, before or during the tour. We reserve the rights to provide similar or superior hotels/tours/flights in case of non-availability.Clients are responsible for obtaining relevant visas and documents to enter legally the country. It is the client's own responsibility to meet our staff/guide or his representative, at the time and date agreed and mentioned in our final tour confirmation.Safety--Due to the nature of most of our adventure tours, participants must be aware of the hazards which may be associated with the activities. Therefore we strongly recommend that you carry your own insurance. Participants are responsible for loss or damage of provided equipment. Participants agree to accept the authority of the guide/tour leader throughout the tour.Deposit / payment--First step, following receipt of your booking request, we state the tour availability Participation in a tour will be confirmed to participants after reception of booking deposit only. No deposit means no firm booking. Deposit must be received by the Company at least 15 days before the tour or services begin.Deposit is not refundable, as it will cover our booking fees and expenses. Hotels,tours,flights Payment instructions and details will be sent by email. we require advance full payment. Payment can be made by bank transfer or by credit card. We welcome American Express, Visa & MasterCard.Cancellation--In case of cancellation by the client(s), the Company will retain or invoice the full deposit amount of required services. On the Company's side, once we have received a deposit, there is little reason that we should cancel a tour, however the Company reserves the right to cancel any trip at any time, in such case all payments/deposit already made will constitute full settlement with the participants.Refund Policy--Booking deposits are not refundable for any services.Tour arrangement services must be cancelled with advance notice of minimum 7 working days in order to be entitled to a refund, deducting our deposit fees.High Season: During high season some tour or hotel reservations have a different refund policy, and this will be stated in your tour registration.In case you decide to stop a tour for any reason during the tour or before the end of the pre-arranged program, no refund will be made for unused portions of the services or tour arrangements.Participant AgreementParticipation in our programs implies the client's agreement to the above conditions and the paid deposit stands for proof of acceptance of our general conditions.

About Jeep tours
Do you get a free accommodation in Thana/Red brick Guest house when booking 3 days 2 nights regular Jeep tour ? Yes,Travellers who orders 3 days 2 nights regular Jeep tour receive a free accommodation(one night ) in guest house .Reservation of 3 days 2 nights Jeep tours/one day tours also Subscribers discounted rates at hotels all over Chiang May--Pls check our special offers and packages. 

Is it possible to start Jeep trip on arrival day to Chiang Mai?Yes,you can join jeep trip on arrival day to Chiang Mai in case you arrive before 09:30 am .
Which cars do you use on Jeep trips ?We use 4*4 Isuzu,Mitsubishi Pajero and Toyota .Suitable for up to 6 passengers.Families with children - have special baby seats in case of need. Please update our staff in advance.

What kind of food is served during 3 days 2 nights Jeep tour ?The tour includes seven full meal which are served in buffet style. Menu includes omelets, beans,salads, soups,tropical fruits,fried chicken,rice,egg rolls and more.The food is based on middle eastern cuisine,European and Asian.
What are the main differences between regular Jeep tour and private Jeep tour ?Private tour is a Tailor-made trip.Our private tour guide accompanies you with time table and scheduled attractions which were planned especially for you.There are many other benefits when booking Private tours such as upgraded accommodation,mre options of attractions to choose from and more. Private tour is usually recommended for families, seniors travelers, large groups and honeymoon couples who want to travel at a different pace .
However on regular 3 days 2 nights Jeep tour you will be a part of several groups of travellers that travel in a built-in track.

One day trips are usually operated by air-conditioned minivans.